General Principles

This Limited Warranty applies to the butt fusion machine, subject to the Proforma Invoices or Delivery Document, to all other regions and countries except the territory of People’s Republic of China by FITTING PIPE WELDING MACHINERY.

Limits & Exclusions

“FITTING” warrants each product to be free from defects in material and workmanship for a period as specified by WARRANTY TIMEPERIODS listed below.

Service will be rendered, and defective parts will be replaced without cost to you within that period, provided the equipment does not show evidence as follows:

  1. Equipment being used in improper environment, such as cold storage area, over heating area, dusty area, moisture area, etc.
  2. Operation contrary to operating equipment.
  3. Modification or parts replaced by an unauthorized repair shop.
  4. Equipment damaged by improper storage / using or accident.
  5. Damage caused by improper maintenance.
  6. Damage caused by transportation.

That means FITTING only provides warranty for equipment failure caused by original quality problem, and only extends to the original purchaser. And the warranty time starts from the day the instrument is delivered from FITTING PIPE WELDING MACHINERY CO., LTD.

Terms & Method

Warranty Scope

Maintenance for malfunctions during normal utilization is free of charge within guarantee time that is 12 months

Processing Methods

  1. FITTING PIPE WELDING MACHINE will send replace parts up on receipt of the claim report and based on its validity.
  2. Any equipment which proves defective during the warranty period could be returned to “FITTING” for repair with postage prepaid.
  3. Certain defective parts must be returned as precondition of getting compensation parts free of charge, such as electric controllers which should not be opened before return back，electric motor, electric instrument, internal combustion engine etc. In either case not returning or be opened, FITTING will invoice buyers with according sales price of parts.
  4. If on site service is requested (or necessary), for any reason, where the equipment is used, the Customer will pay for all of the service technician's costs: travel time and expenses plus room and board (if any). The Customer pays for the transport costs (both ways), if the equipment is shipped to DEALER or manufacturer for repair.

Force majeure

The party who cannot fulfill the warranty terms or delays to fulfill the warranty items due to Force majeure shall not be treated as breach of the warranty.